What are Service Level Agreements? SLAs


A service level agreement (SLA) is a formal document that defines a working relationship between parties to a service contract. The standing of the SLA depends on whether the service is being provided by an internal (In-house central department/function) or an external (Bought-in) service provider.

As well as defining key areas, a Service Level Agreement Template will specify targets and minimum levels of services that are to be provided to a customer. A SLA can be an unofficial document written in simple terms or it can be written as a formal contract.

IT companies and IT providers use a Service Level Agreement for their customers to clearly have an outline of what it is the company is providing the customer, and at what levels the services will be provided. Consulting Cloud is an online consulting business that allows a business to purchase a template of a document, or a sample of a presentation, that they may require for a particular situation. A SLA is a document needed in many cases to outline to both the customers, and the company providing the services, what the standards are, and what the services provided actually are. IT companies often use a SLA to clearly outline, for example the performance of the services. A service level agreement template from Consulting Cloud will ensure the correct information is presented in the most appropriate document.

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About tomjsmyth
I am Chairman and Managing Director of a company called Consulting Cloud. This company provides IT and business related templates and sample documents over the internet.

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